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HELPING OTHERS GET TO A BETTER PLACE

Contact FirstBank Mortgage and make the connection that makes home buying possible.

For more information, questions or concerns, please give us a call or send us an email.

FIRSTBANK MORTGAGE

Call us: 1-800-200-6462
Contact a local branch or loan officer:
GO TO FIRSTBANK MORTGAGE

REAL GENIUS

1625 South Congress Ave, Suite 190
Delray Beach, FL 33445
Call us: 1-855-969-4232
Email us: customercare@realgenius.com

MORTGAGE SERVICING

FirstBank Mortgage is transitioning its subservicing of mortgage loans from Cenlar to Specialized Loan Servicing (SLS) in a phased approach beginning on 6/1/2022. Borrowers will see increased account service capabilities with the new SLS partnership. Learn more here >

If your loan number begins with 104:
Call us: 1-800-200-6462 or your local FirstBank branch
You can find our locations here >

If your loan number begins with 0:
Please visit: www.myfbmortgage.com
Call us: 1-855-753-6209
Email us: myfbmortgage@loanadministration.com
Customer Service Hours:
Monday – Friday, 8:30 am – 8 pm ET
Saturday, 8:30 am – 1 pm ET
Mailing Address:
FirstBank Customer Service
PO Box 77404
Ewing, NJ 08628
Payment Address:
FirstBank Mortgage
Attn: Payment Processing
PO Box 11733
Newark, NJ 07101-4733

If your loan number begins with 102:
Please visit: firstbank.servicingloans.com
Call us: 1-855-354-3471
Customer Service Hours:
Monday – Friday, 8 am – 8 pm ET
Mailing Address:
FirstBank
c/o SLS
P.O. Box 636005
Littleton, CO 80163-6005
Payment Address:
FirstBank
c/o SLS
PO Box 60535
City of Industry, CA 91716-0535

Have questions or need assistance?
Call us: 1-833-808-0400

FIRSTBANK FORWARD BUILDING VIBRANT COMMUNITIES

FirstBank Mortgage created the FirstBank Forward initiative in 2019 to foster affordable housing, drive economic development, and promote education in the neighborhoods in which we serve. The Mortgage Bankers Association recognized FirstBank along with six other companies in 2020 for going above and beyond to cultivate a diverse and inclusive environment.

LEARN MORE

CUSTOMER CONTACT CENTER 7 am – 6 pm CST Monday – Friday
7 am – 4 pm CST Saturday Call 1-800-413-4211
CONTACT A LOCAL BRANCH First Locator
WHAT ARE WE UP TO? We’ve got a lot to share as we grow. Latest news, events and more. Go To FirstNews >